What ChatGPT is doing when someone asks for a lawyer
People do not type two words into a search box any more. They type the whole problem: I was arrested on Friday, my court date is in three weeks, who do I call. The assistant answers in one screen with a paragraph and a short list of firms by name. There is no page two to be on.
To write that paragraph it needs facts it can state without hedging: what you practice, where, who your attorneys are, whether you take that kind of matter, and whether other people say the experience went well. It gathers them from websites, directory profiles and reviews. When it cannot find them for your firm, it names a firm where it can.
So this is not a contest about who is the better lawyer. It is a contest about who is easiest to describe correctly. The firm that is easiest to describe gets described.